Q: Are all your products new?
A: Yes all our products are new and unopened
Q: How long will delivery take?
A: This depends on the service you select during checkout our delivery times vary from Next day to 7 Days.
Q: Do your products have a guarantee?
A: Yes all our products carry a guarantee
Q: Can Products be returned if unwanted?
A: Please see our Delivery and Returns Section in our Terms and conditions
Q: What types of payment do you accept?
A: Chlo Products accept: PayPal, Debit/Credit Card, Cheque & BACS
Q: Do You Offer Free Delivery?
A: We do not have a free shipping all our carriers work on weight witch is calculated during checkout.
Q: If I buy in bulk do I get a discount?
A: Yes we offer bulk buy in our Trade store
Q: Are all your trickle vents painted?
A: No we stock a large variety of manufactured trickle vents these colours are our standard range we can paint trickle vents to any RAL colour at customer’s request (cost incurred)
Q: Will I receive a detailed receipt / invoice with my order?
A: yes all orders are dispatched with a receipt / invoice this can be sent by email also if requested.
Q: Do you provide fitting instructions on your trickle vents?
A: No our trickle vents are fairly simple to install however we have a one use trickle vent template available and also a Youtube video which explains in detail on how to fit them. (Please note the plastic jig used in this video is under development and is not for sale at present)
Q: Do the transactions show as Chlo Products on the Bank/Credit Card statements?
A: No all transactions show as Empire UPVC Group.
Q: What are your CPS Trickle Vent RAL colours?
A: They Are White - RAL9003 / Brown - RAL8017 / Oak - RAL8003 / Black - RAL9005 / Grey - RAL7016 Anthracite Grey / Irish Oak - RAL1011
Q: Can i pay with a credit card
A: Yes you can pay with a Credit card we charge 2% charge on all transactions. NO charge for debit card payments.